Thomas, B., Mwendera, R., & Obert, S. (2019). TOTAL QUALITY MANAGEMENT AS A STRATEGY FOR ENHANCING COMPETITIVE ADVANTAGE IN THE COURIER SERVICES SECTOR IN HARARE METROPOLITAN PROVINCE. IJRDO - Journal of Applied Management Science, 5(2), 01-14. https://doi.org/10.53555/ams.v5i2.2706